Return Policy
Refund Policy
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Returns:
Got something that isn't quite right? No worries! We want you to be happy with your purchase. Here's a breakdown of our return policy to make the return process as smooth as possible:
How long do I have to return an item?
- You have 60 days from the date of purchase to return most items.
What can be returned?
- Items must be unused and in the original condition you received them, with all packaging included.
- This applies to most items, but there are some exceptions (see below).
What can't be returned?
- We cannot accept returns on:
- Perishable items (like food or flowers)
- Intimate or sanitary goods
- Hazardous materials, flammable liquids, or gases
- Gift cards
- Downloadable software products
- Some health and personal care items (check with us if you're unsure)
What if my item is damaged or defective?
- We'll happily replace any defective or damaged items. Just send us an email at [salesdesk@mobilegadgethq.com]
What about gifts?
- If your gift was marked as such at purchase, you'll receive a gift card for the return value.
- If it wasn't marked as a gift, the refund will go back to the original purchaser.
How do I return an item?
- Contact us via email at [salesdesk@mobilegadgethq.com] to initiate your return.
- Pack your item securely in the original packaging (if possible).
- Ship the item back to us at: PO Box 24773 Houston, Texas 77229-4773 Please note you are responsible for covering the return shipping costs.
What happens after I return my item?
- Once we receive your return, we'll inspect it and notify you of the approval or rejection of your refund within a 6 days.
- If approved, your refund will be issued using the original payment method within a 3 days.
Additional points to remember:
- Sale items are unfortunately non-refundable.
- For items over $75, consider using a trackable shipping service with insurance for your peace of mind.
- We recommend keeping your receipt or proof of purchase for your records.
We hope this makes returning an item easy! If you have any questions, don't hesitate to contact us.Â
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